Frequently Asked Questions
Our FAQs have been put together based on our wealth of experience of running an online doll business since 2012. We serve UK and many international countries so we have answered most questions you might think of. If you cannot find the answer, please contact Customer Service and we'll be glad to help during weekdays.
Our prices already include VAT which we pay to the European Union, so you do not have to do this! This means that our prices are final and your order will leave our warehouse and be sent directly to your shipping address - just like when the UK was in the EU. You will not have to pay anything extra. There will be no duty, no tax and no administration fee when your order enters an EU country.
We confirm you will not have to pay extra VAT if you buy from My Doll Best Friend.
The government of your country and the European Union advises that you have to pay VAT on imports from the UK because that is the default legal position. Generally companies will not go to the effort of making these tax arrangements so the default legal position is advised by the government's website.
However, My Doll Best Friend has made arrangements to collect VAT at the checkout and pay this to the European Union, so you do not have to.
This avoids unecessary delays and charges for you and allows your parcel to move quickly in transit directly from our warehouse to your front door.
Our prices are final and there will be no extra charges applied by any country in the European Union.
This depends on what is in your basket, and where you want it to be shipped. The best way to check how much it will cost for what you want to be sent to you is to add it to your shopping basket and proceed to checkout. A shipping price will be added to your shopping basket based on the weight and dimensions of the final parcel when you enter your shipping country.
Another option is to consult our Delivery page.
We do not repackage any items. All items are shipped inside their original manufacturer's display packaging, so you have safety information, manufacturer's details, and so that items arrive in perfect condition. Customs have the information they need on the packaging. We then place your purchases inside one or two plain brown shipping boxes for transit.
Your basket is too heavy! Imagine if a customer put everything on the website in their basket and tried to checkout! Solve this dilemma by adding a sensible amount of items and refreshing the browser. A shipping price will be offered when the basket is within the weight allowance. Typically we can ship up to 5 dolls in one order, to give you an example.
We offer two types of spread payments. With Klarna you receive your order straight away. Klarna is only available to customers in the UK.
With Partial.ly you receive your order when you have made the final payment, typically after 3 months. Partial.ly is available to all customers, including our international customers.