Extended return policy for orders placed in December until January 6, 2024

Customer service : December 21, 2023 - January 2, 2024 CLOSED

This means there will be no customer service assistance between 21st December and 2nd January.

Orders in and out of the warehouse will follow this schedule:

December, 20 - All orders dispatched as normal
December, 21 – UK orders will be dispatched
December, 22 – UK orders will be dispatched, if placed by 10am
December, 25 – Closed
December, 26 – Closed
December, 27 – UK orders will be dispatched
December, 28 – UK orders will be dispatched
December, 29 - All orders will be dispatched
January 1, 2024 – Closed
January 2, 2024 – Back to normal for both customer service and warehouse

We use Royal Mail Tracked 48 and DPD Express for shipping in the United Kingdom

Standard Delivery to Europe and other international destinations is by Landmark Global. The US partner is UPS

Processing time is 1 - 3 days, usually same day for orders placed before 1pm GMT

If you see 'sorry no quotes available' please reduce the weight of your basket and refresh the page.

£5.95 Royal Mail Tracked 48

£6.95 DPD Express

FREE offered from £50 order value *Best Way

Minimum order value is £15

Estimated delivery in 1 - 2 days for DPD Express, 2 - 5 days for Royal Mail, and 1 - 5 days Free *Best Way

Free UK shipping is available for orders of £50

Standard Royal Mail Tracked (48 hour) UK Delivery option is £5.95, and aims to have your parcel within 2 working days.

Please note, orders placed after 1pm on Fridays will not be dispatched until the following Monday.

Priority  Tracked (1 - 2 days)  is £6.95, and DPD Express aims to have your parcel with you the next working day if you order before 1pm.

Next day delivery is not guaranteed but in 95% of cases according to DPD the parcel is delivered on the next day.

Please note, orders placed after 1pm on Fridays will not be dispatched until the following Monday.

We may use an alternative courier and this may lead to altered delivery times.

Delivery may take an extra 1 - 2 days to non-mainland UK locations, including. N. Ireland, islands and Highlands. 

It is your responsibility to track the parcel ensuring it is delivered to you. If this parcel is refused or returned due to non-delivery and inbound postage charge of £6.95 will be applied for a refund is issued.

North America £20, £30, £55

Estimated delivery in 7 - 10 days

Australia £35, £65

Canada £25, £48

Russia £29, £42

New Zealand £40, £70

Estimated delivery in 10 - 25 days

Germany, France, Belgium, Netherlands, Switzerland

£18

Estimated delivery in 14 days

Consider our shop in the European Union: Pop In The Doll Shop

Austria, Croatia, Czech, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Kazakhstan, Latvia, Luxembourg, Norway, Poland, Portugal, Lithuania, Romania, Slovakia, Slovenia, Spain Sweden, Turkey

£27

Estimated delivery in 14 days

Consider our shop in the European Union: Pop In The Doll Shop

We cannot ship directly to Ukraine. This company will forward your order to you. 

Please see the website that our Ukrainian customers use for making purchases at My Doll Best Friend: https://www.ukrposhta.ua/

Russia £29, £42

Estimated in 25 days

It is our understanding that personal purchase orders below 800 US dollars being sent to the US. Please see full information regarding this here.

Orders below 1000 Australian dollars being sent to Australia will not incur any duties to be paid.  Please see full information regarding this here.

Customers requesting shipment to Canada, in most cases you will pay Canadian taxes on your order, and carriers may charge a handling fee. Please see information about taxes here.

Customers wanting delivery to Romania will need to provide us with their EORI number for Romanian authorities to calculate any taxes and for the import to proceed. If you do not have one you can easily obtain one here.

This is based on My Doll Best Friend's understanding of current rules (and customer feedback).

All our overseas parcels are clearly marked as personal purchases.

Customers are responsible for the importation of products into their country and must obey the regulations set by that country. Parcels may be subject to import duties and tax, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the customer's responsibility. Unfortunately, My Doll Best Friend has no control over these charges and cannot predict the amounts charged.

EU customers please note the following costs you may encounter on delivery:

As of 1 July 2021, items imported to the EU with a value of €22 or less became no longer exempt from VAT.

Goods and gifts will be subject to VAT, custom duties and clearance fee.

Local postal services and carriers are also charging a handling fee.

These costs are unfortunately out of control and are the responsibility of the customer and as such we are not able to refund shipping costs on any overseas orders that are declined because of customs charges.

All refused or undeliverable order creates an inbound shipping cost equivalent to the outbound shipping cost and this will be borne by the customer and outbound and inbound shipping costs will be deducted before any refund is made when the parcel arrives back at our warehouse.

Tracking is provided for all orders. Once we have dispatched your order, you will receive an email containing your tracking number, and a link to track your parcel using the courier's tracking service.  The courier may additionally send you tracking updates via email and SMS text message.

Customers with a My Doll Best Friend Account will always be able to log in to the account and see tracking information.

Customers who ordered as a Guest can track their order here: Guest Order Tracking

Your order will be sent the same day, if ordering before 1pm.

For International orders, orders are grouped and will leave every 1 -2 days.

Guest Order Tracking

Your items will be sent the next working day.

For International orders, orders are grouped and will leave every 1 -2 days.

Exceptions will apply during the very busy pre-advent and advent season, when the warehouse team will endeavour to process and dispatch orders as fast as possible, but will require an extended processing time.

It is unlikely we will be able to cancel your order, but if you want to email us, we will advise you.

Your order will be sent in an unmarked brown box.

We aim to deliver standard UK delivery orders in 2 - 3 days and priority UK delivery orders the next working day. Please wait up to 7 days for Standard UK deliveries, 16 days for overseas orders – just because every so often courier parcels can be delayed with the postal service due to very high volumes.

Standard Delivery by PostNL, GLS or UPS

• Netherlands 1 day
• Belgium, Germany 1 - 3 days
• France 2 days
• Eur 1 AT/LU/CZ/PL 2 - 3 days
• Eur 2 DK/SE/FI 2 - 4 days
• Eur 3 IT/ES/PT/IE 2 - 4 days
• Eur 4 HU/HR/EE/LT/LV/RO/SI/SK 3 - 6 days
• Rest of Europe 3 - 6 days
• NO/CH 2 - 5 days
• US 2 days
• Rest of World 2 - 5 days