Our prices already include VAT which we pay to the European Union, UK, Canada and the USA so you do not have to do this! This means that our prices are final and your order will leave our warehouse and be sent directly to your shipping address.
In the unlikely event that you receive an item that is damaged or faulty, we can offer a full refund within 30 days of the customer receiving the order. We simply require photographic evidence of the damaged/faulty item with tracking number.
To return a damaged or faulty item is free of charge, please Contact Us with your name, address & order number and our customer service team will help you.
Once the item has been received and inspected by our customer care team, you will be notified that a refund has been issued and feel free to order the item again from our website.
Returning an Order
Sometimes you just don't want to keep an item, and we understand that. If you've changed your mind and want to cancel your order, we ask that you contact our customer service team and return the item in its original packaging with the security ties unbroken within 30 days to:
My Doll Best Friend Ltd, Building O3, ICS House Complex, Hall Road, Heybridge, Maldon, Essex, CM9 4NF
Unfortunately, we aren't able to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.
Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued. Please note the item must be returned with the original packaging, as new, unused, and free of defects.
If you cancel your order before the items are shipped out a refund will be issued right away.
Do you pay immediately when you preorder?
Yes, your payment is taken at checkout.
Is it a good idea to preorder?
Preorders allow you to pay for an item you want ahead of its release day. If a product might sell out due to demand then it is a good idea to purchase on preorder so as not to be disappointed.
What happens when you preorder a doll?
The order you create at checkout proceeds to our warehouse system where it then waits ready to capture the reserved stock which it does the instant the new inventory is added to the system by the warehouse team. With inventory now allocated, the invoice is automatically printed by the system for picking and packing.
Why do preorders take so long?
Preordered items are not available to ship at the time of purchase.
Do preorders arrive on release day?
The estimated release day on the product page is the best estimate we have. As 100% of our products are imported, and preorders are often not produced until later than the time of purchase, there are many factors that can alter the real release day. It is simply the best estimate we have based on the information provided to us by the supplier.
Should I buy a preorder item for a birthday, Christmas or for a gift?
We recommend you buy only 'in stock' items that you need for specific dates. Even if a product should have arrived according to the estimate, it may not, and to avoid disappointment it is better to buy a product we can definitely ship to you in time.
If one item in my shopping bag is in stock and one item is a preorder, when will you ship my order?
Unless otherwise stated, any order that includes a preorder item will not ship until all items are available.
Can I add other items to a preorder that you have not shipped?
Each order is shipped according to the invoice created at checkout. Therefore, if you would like to buy more items please create a new order on the website for them.
Will you contact me at any time after I have preordered an item?
No, we will not contact you again, but if you contact us we will write back and answer any queries you have.
Klarna and Partial.ly Comparison
We offer two types of spread payments. With Klarna you receive your order straight away. Klarna is only available to customers in the UK.
With Partial.ly you receive your order when you have made the final payment, typically after 3 months. Partial.ly is available to UK and international customers.
Pay in 3 equal, interest-free payments, free of charge. Payments are automatically charged to your payment card every 30 days. Perfect for spreading the cost over time. No Interest. No Fees. No Credit Agreement.
You are required to place a Non-Refundable Deposit when placing order, 25% of total order. (Cancellation period first 14 days.)
Minimum order value is £145 including VAT to UK shipping address. In USD - approximately $95 - 115 to US or non - EU shipping address. When the amount is reached by the value of shopping in the bag, the Partial.ly payment option will show on the checkout page as a payment method.
Payment is by Debit or Credit card only.
If the Instalment plan is applied to your order, you can cancel your pre-order anytime with My Doll Best Friend. However, note that you will lose the non-refundable initial deposit. You will only receive any remaining deposit that you paid.
If there are two consecutive months that you are unable to complete the payment for any reason whatsoever, the Instalment plan will be cancelled and you will lose the non-refundable deposit. You will only receive the remaining balance that was paid.
Select the number of weeks over which you wish to pay at checkout. (Default is 12 weeks.)
Select how often you would like to make a payment. (Default is once a week.)
More detail about Partial.ly HERE (opens a new window)
Trusted online for a decade.
5 Star merchant and 5 Star product reviews
By browsing our site, closing this message, or clicking “Got It”, you agree to store Cookies by us and third-party partners. Cookies enable certain functions on our site, let you access your account, allow us to analyse website traffic and usage, and personalise content and ads. We also share certain information about your usage of our site with social media, advertising, and analytics partners.