Damaged or Faulty Goods
In the unlikely event that you receive an item that is damaged or faulty, we can offer a full refund within 30 days of the customer receiving the order. We simply require photographic evidence of the damaged/faulty item with tracking number.
To return a damaged or faulty item is free of charge, please Contact Us with your name, address & order number and our customer service team will help you.
Once the item has been received and inspected by our customer care team, you will be notified that a refund has been issued and feel free to order the item again from our website.
Returning an Order
Sometimes you just don't want to keep an item, and we understand that. If you've changed your mind and want to cancel your order, we ask that you contact our customer service team and return the item in its original packaging with the security ties unbroken within 30 days to:
My Doll Best Friend Ltd, Building O3, ICS House Complex, Hall Road, Heybridge, Maldon, Essex, CM9 4NF
Unfortunately, we aren't able to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.
Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued. Please note the item must be returned with the original packaging, as new, unused, and free of defects.
If you cancel your order before the items are shipped out a refund will be issued right away.