Delivery & Returns

Posting Information

Your order will be processed as quickly as possible, usually the same or following business day. Collections are made by Royal Mail, UK Mail, DPD and DHL from our warehouse at approximately 1pm each working day. Please remember we need to have time to pack your parcel, and we pack orders in the sequence they are placed. Therefore order as soon as you can to reserve the stock and to receive your order.

UK Delivery

  • Order Value under £100 is £3.75 : 4-5 day service, but this is often 48 hours.
  • Order Value of £100+ : FREE UK SHIPPING
  • Express delivery UK is £6.75 : 1-2 day service, but this is often next day.

International Delivery

  • Please order any items you would like on the website, and the shipping cost will be calculated based on the weight of the goods in your basket at checkout.
  • Delivery charges will be stated clearly and prominently on the checkout page before you place your order.
  • Delivery charges do not include customs or import duties for which the customer is separately responsible.
  • If you email Customer Service relating to individual shipping quotes or confirmation of shipping prices, we will refer you to the matrix below, and for specific information relating to the goods you wish to buy, we will refer you to the checkout page where you must add your full shipping address to see accurate and specific shipping options.

Polite notice to our international customers:   We're sorry, Customer Service unfortunately cannot supply or comment on individual shipping: all shipping is quoted for by the website, according to the weight in your basket and the destination country you enter on the checkout page, for the parcel. 

  • The shipping services we commonly use for sending parcels overseas are Royal Mail, DPD and DHL. We also have a slower bulky service for large international orders.
  • Please ensure that the English alphabet is used for billing address, shipping address and matches the billing address of the method of payment. We cannot process orders in a non-English alphabet or language.
  • We're sorry doll furniture cannot be shipped internationally.

 

DELIVERY COSTS - INTERNATIONAL DESTINATIONS    
EUROPE: 3-6 WORKING DAYS   REST OF WORLD: 5-13 WORKING DAYS AIR: 3-5 DAYS
LOCATION: PRICES FROM:  TYPICAL ECONOMY PARCEL: AIR EXPRESS PRICE:
    (based on shipping a 50cm Gotz Happy Kidz doll)  
AUSTRALIA £10 £20 £33
AUSTRIA £13 £18 £20
BELGIUM £10 £13  
BRAZIL £10 £16  
BULGARIA £14 £20 £22
CANADA £12 £16 £28
CZECH £12 £15 £22
DENMARK £10 £13 £20
ESTONIA £13 £16  
FALKLANDS £15 £20  
FINLAND £12 £16 £20
FRANCE £9 £12  
GERMANY £9 £10  
GREECE £12 £26  
GUERNSEY £4 £13  
HONG KONG £12 £18 £33
HUNGARY £12 £15 £22
ICELAND £10 £20 £28
IRELAND £13 £16  
ISLE OF MAN £4 £12  
ITALY £13 £16 £24
JAPAN £15 £26 £33
JERSEY £4 £12  
LATVIA £12 £17 £22
LITHUANIA £12 £18 £22
LUXEMBOURG £14 £14  
MALTA £15 £20 £22
MALAYSIA £12 £20 £36
NETHERLANDS £10 £14  
NEW ZEALAND £12 £20 £40
NORWAY £14 £20 £24
POLAND £12 £18 £22
PORTUGAL £12 £16 £22
ROMANIA £11 £20 £22
RUSSIA £13 £30  
SINGAPORE £12 £20 £36
SOUTH KOREA £15 £26 £33
SPAIN £12 £16 £24
SLOVAKIA £14 £17 £22
SLOVENIA £14 £17 £22
SWEDEN £14 £16 £20
SWITZERLAND £14 £14 £24
UKRAINE £24 £24 £24
USA £12 £17 £23

 

 

 There are some countries that we CANNOT ship to, and this list can be added to at any time:

 

A B C D E F G H I J K L
Afganistan Bahamas Cabo Verde Djibouti Ecuador Figi Gabon Haiti India Jamaica Kazakhstan Laos
Algeria Bahrain Cambodia Dominica Egypt   Gambia Honduras Indonesia Jordan Kenya Lebanon
Andorra Bangladesh Cameroon Dominican El Salvador Georgia Hungary Iran   Kiribati Lesotho
Angola Barbados Central African Republic Equatorial   Ghana   Iraq   Kosovo Liberia
Antigua Belarus Republic   Guinea   Grenada   Israel   Kuwait Libya
 & Barbuda Belize Chad   Eritrea   Guatemala       Kyrgyzstan Liechtenstein
Argentina Benin Chile   Ethiopia   Guinea          
Armenia Bhutan China       Guinea-Bissau          
Azerbaijan Bolivia Colombia       Guyana          
  Bosnia  Comoros                  
  & Herzegovina Democratic                  
  Botswana Republic of                  
  Brunei The Congo                  
  Burkina Faso Republic of                   
  Burundi Crimea                  
    Costa Rica                  
    Cote d'Ivoire                  
    Croatia                  
    Cuba                  
    Cyprus                  
                       
M N O P Q R S T U V Y Z
Macedonia Namibia Oman Pakistan Quatar Rwanda Saint Kitts & Nevis Taiwan Uganda Vanuatu Yemen Zambia
Madagascar Nauru   Palau     Saint Lucia Tajikistan United Arab Vatican City   Zimbabwe
Malawi Nepal   Palestine     Saint Vincent & Tanzania Emirates Venezuela    
Maldives Nethelands Antilles Panama     The Grenadines Thailand Uruguay Vietnam    
Mali Nicaragua   Papua New     Samoa Timor-Leste Uzbekistan      
Marshall Islands Niger   Guinea     San Marino Togo Ukraine,       
Mauritania Nigeria   Paraguay     Sao Tome &  Tonga except Crimea      
Mauritius North Korea   Peru     Principe Trinidad &         
Mexico     Philippines     Saudi Arabia Tobago        
Micronesia           Senegal Tunisia        
Moldova           Serbia Turkey        
Monaco           Seychelles Turkmenistan      
Mongolia           Sierra Leone Tuvalu        
Montenegro           Solomon Islands          
Morocco           Somalia          
Mozambique           South Africa          
Myanmar           South Sudan          
            Sri Lanka          
            Sudan          
            Suriname          
            Swaziland          
            Syria