Delivery & Returns

Posting Information

UK Delivery

International Delivery

Sales Terms & Conditions

 

Posting Information

Your order will be processed as quickly as possible, usually the same or following business day.

 

UK Delivery

Standard Delivery is available to UK postcodes.

 

Standard Delivery
    
Order Value under £100 - £3.75

Order Value of £100 plus - FREE

Express Shipping £6.75

 

Sorry, we can't currently deliver website orders to BFPO addresses.

Periodically we will alter our shipping charges.

 



UK Delivery Notes:

Collections are made by Royal Mail and DPD from our warehouse at approximately 1pm each working day.

We choose your shipping method and the speed of service based on 'best way' relating to the size and weight of the order and the most economical way, so if there is any information you need to tell us about the order.

Where goods are sent with a tracking number this will be emailed to you. Please check your spam box if it is not in your inbox. We email tracking information, but if you wish to know the exact status of your parcel and any tracking information as soon as it becomes available, and you created an account when you ordered, please log in to your account and click the order number.

It's advisable to track your parcel during the day that it is due to be delivered to avoid any unnecessary waiting in if the parcel has been delayed.

Royal Mail deliveries are ordinarily made on Monday to Friday, not including Bank Holidays. Royal Mail may deliver parcels on Saturdays but DPD couriers will only deliver Monday to Friday. Postal workers deliver to an address, not a named individual. When no one is available to accept the item, they will try and deliver the parcel to a neighbour, or sometimes (in the case of Royal Mail) to a local Post Office branch, where it will be held for up to 16 days. For buildings with multiple occupancy the complete address you provide to My Doll Best Friend must contain business name or department details and telephone number to allow a delivery to be completed.

If using Paypal for payment, ensure that the Paypal address is up to date and that it matches the shipping address on your order.

International Delivery

Please order any items you would like on the website and the shipping cost will be calculated based on the weight of the goods in your basket at checkout. Delivery charges will be stated clearly and prominently on the checkout page before you place your order. Delivery charges do not include customs or import dutuies for which the customer is separately responsible.

The shipping services we commonly use for sending parcels overseas are Royal Mail, DPD and DHL. We also have a slower bulky service for large international orders.

Please ensure that the English alphabet is used for billing address, shipping address and matches the billing address of the method of payment.

We're sorry doll furniture cannot be shipped internationally.

There are some countries that we CANNOT ship to, and this list can be added to at any time:

 

A

B

C

D

E

F

G

H

I

J

K

L

Afghanistan

Bahamas

Cabo Verde

Djibouti

Ecuador

Fiji

Gabon

Haiti

India

Jamaica

Kazakhstan

Laos

Albania

Bahrain

Cambodia

Dominica

Egypt

 

Gambia

Honduras

Indonesia

Jordan

Kenya

Lebanon

Algeria

Bangladesh

Cameroon

Dominican

El Salvador

 

Georgia

Hungary

Iran

 

Kiribati

Lesotho

Andorra

Barbados

Central African Republic (CAR)

 Republic

Equatorial Guinea 

 

Ghana

 

Iraq

 

Kosovo

Liberia

Angola

Belarus

Chad

 

Eritrea

 

Greece

 

Israel

 

Kuwait

Libya

Antigua and Barbuda

Belize

Chile

 

Ethiopia

 

Grenada

     

Kyrgyzstan

Liechtenstein

Argentina

Benin

China

     

Guatemala

         

Armenia

Bhutan

Colombia

     

Guinea

         

Azerbaijan

Bolivia

Comoros

     

Guinea-Bissau

         
 

Bosnia and Herzegovina

Democratic Republic of the Congo

     

Guyana

         
 

Botswana

Republic of the Congo

                 
   

Republic of Crimea

                 
 

Brazil

Costa Rica

                 
 

Brunei

Cote d'Ivoire

                 
 

Burkina Faso

Croatia

                 
 

Burundi

Cuba

                 
   

Cyprus

                 

M

N

O

P

Q

R

S

T

U

V

Y

Z

Macedonia

Namibia

Oman

Pakistan

Quatar

Rwanda

Saint Kitts and Nevis

Taiwan

Uganda

Vanuatu

Yemen

Zambia

Madagascar

Nauru

 

Palau

   

Saint Lucia

Tajikistan

 Uruguay

Vatican City (Holy See)

 

Zimbabwe

Malawi

 Nepal

 

Palestine

   

Saint Vincent and the Grenadines

Tanzania

Uzbekistan 

Venezuela

   

Malaysia

Netherlands Antilles

 

Panama

   

Samoa

Thailand

Ukraine allowed except Republic of Crimea

Vietnam

   

Maldives

Nicaragua

 

Papua New Guinea

   

San Marino

Timor-Leste

       

Mali

Niger

 

Paraguay

   

Sao Tome and Principe

Togo

       

Malta

Nigeria

 

Peru

   

Saudi Arabia

Tonga

       

Marshall Islands

North Korea

 

Philippines

   

Senegal

Trinidad and Tobago

       

Mauritania

         

Serbia

Tunisia

       

Mauritius

         

Seychelles

         

Mexico

         

Sierra Leone

Turkey

       

Micronesia

         

Solomon Islands

Turkmenistan

       

Moldova

         

Somalia

Tuvalu

       

Monaco

         

South Africa

         

Mongolia

         

South Korea

         

Montenegro

         

South Sudan

         

Morocco

         

Sri Lanka

         

Mozambique

         

Sudan

         

Myanmar (Burma)

         

Suriname

         
           

Swaziland

         
         
 


Syria