Delivery & Returns
Your order will be processed as quickly as possible, usually the same or following business day. Collections are made by Royal Mail, UK Mail, DPD and DHL from our warehouse at approximately 1pm each working day. Please remember we need to have time to pack your parcel, and we pack orders in the sequence they are placed. Therefore order as soon as you can to reserve the stock and to receive your order.
At Christmas if you order and select economy shipping for international delivery you may not receive your parcel in time for Christmas. We recommend all international orders are sent by Express Courier from the third week in November onwards.
The delivery speeds indicated below are applicable throughout the year, but pre-Christmas traffic can extend these delivery times where economy shipping is selected.
The reason for this is that economy shipping uses national postal networks that can be severely affected by seasonal traffic and bad weather conditions. We cannot control the parcel after it leaves us, so please order early. Select express shipping for orders leaving at the end of November and throughout December if the parcel is needed for Christmas.
UK Delivery - throughout the year, except pre-Christmas
- Order Value under £100 is £3.75 : 4-5 day service, but this is often 48 hours.
- Order Value of £100+ : FREE UK SHIPPING
- Express delivery UK is £6.75 : 1-2 day service, but this is often next day.
From 15th November, please allow extra time for handling and shipping
- Please order any items you would like on the website, and the shipping cost will be calculated based on the weight of the goods in your basket at checkout.
- Delivery charges will be stated clearly and prominently on the checkout page before you place your order.
- Delivery charges do not include customs or import duties for which the customer is separately responsible.
- If you email Customer Service relating to individual shipping quotes or confirmation of shipping prices, we will refer you to the matrix below, and for specific information relating to the goods you wish to buy, we will refer you to the checkout page where you must add your full shipping address to see accurate and specific shipping options.
Polite notice to our international customers: We're sorry, Customer Service unfortunately cannot supply or comment on individual shipping: all shipping is quoted for by the website, according to the weight in your basket and the destination country you enter on the checkout page, for the parcel.
- The shipping services we commonly use for sending parcels overseas are Royal Mail, DPD and DHL. We also have a slower bulky service for large international orders.
- Please ensure that the English alphabet is used for billing address, shipping address and matches the billing address of the method of payment. We cannot process orders in a non-English alphabet or language.
- We're sorry doll furniture cannot be shipped internationally.
PLEASE NOTE, THAT THE BELOW TIMETABLE IS ACCURATE FOR MOST OF THE YEAR, AND FOR THE PRE-CHRISTMAS PERIOD IT IS NECESSARY TO ALLOW EXTRA TIME.
WE RECOMMEND AT LEAST ANOTHER 5-7 BUSINESS DAYS.
|DELIVERY COSTS - INTERNATIONAL DESTINATIONS|
|EUROPE: 3-6 WORKING DAYS||REST OF WORLD: 5-13 WORKING DAYS||AIR: 3-5 DAYS|
|LOCATION:||PRICES FROM:||TYPICAL ECONOMY PARCEL:||AIR EXPRESS PRICE:|
|(based on shipping a 50cm Gotz Happy Kidz doll)|
|ISLE OF MAN||£4||£12|
There are some countries that we CANNOT ship to, and this list can be added to at any time:
|Burkina Faso||Republic of|
|Macedonia||Namibia||Oman||Pakistan||Quatar||Rwanda||Saint Kitts & Nevis||Taiwan||Uganda||Vanuatu||Yemen||Zambia|
|Madagascar||Nauru||Palau||Saint Lucia||Tajikistan||United Arab||Vatican City||Zimbabwe|
|Malawi||Nepal||Palestine||Saint Vincent &||Tanzania||Emirates||Venezuela|
|Maldives||Nethelands Antilles||Panama||The Grenadines||Thailand||Uruguay||Vietnam|
|Marshall Islands||Niger||Guinea||San Marino||Togo||Ukraine,|
|Mauritania||Nigeria||Paraguay||Sao Tome &||Tonga||except Crimea|
|Mauritius||North Korea||Peru||Principe||Trinidad &|