UK & International Shipping Information
Wishing all our customers a Merry Christmas and a very Happy New Year!
Last order date for Pre-Christmas delivery: 3pm Thursday 20th December
All orders placed later than this will ship from: Thursday 3rd January.
Extended right to return your order for orders placed on or after 19th December 2018, to 11th January 2019.
NB the warehouse will be closed between Friday 21st December 2018 and 3rd January 2019. Please ensure parcels are NOT presented for delivery during these dates.
Christmas: Last Posting dates
3pm Thursday 20th December
Europe including Republic of Ireland DPD by Road--
8am Thursday 13th December
Eastern Europe including Non-EU
8am Friday 7th December
8am Thursday 15th November
Rest of the World Economy or Standard Service*
8am Wednesday 28th November
Rest of the World DHL Express
8am Friday 14th December
*Based on our experience parcels take much longer to reach their international destinations when ordered in November and December, and should goods needed for Christmas should be ordered as early as possible. We always dispatch quickly, but we have no control over the parcel and the service after it has been dispatched.
If you have missed the economy date as advised above, then choose the express shipping method at checkout (if offered, if not offered please assume after Christmas delivery) as the parcel has the best chance of reaching you on this service if the order is needed before Christmas. A variety of shipping options are available at the time you order your goods.
Parcels may arrive after Christmas if bad weather, customs delays and other such situations are present on the route your parcel is taking, or if the postal service is not operating smoothly.
We will provide tracking information but please be advised that after the parcel has been shipped we only have information based on label scans and if there is no scan, then we have no further information. Procedures of the relevant postal service will be followed for any lost parcel claims.
- Order Value under £100 is £3.99 : 4-5 day service, but this is often 48 hours.
- Order Value of £100+ : FREE UK SHIPPING
- Express delivery UK is £6.75 : 1-2 day service, but this is often next day.
From 15th November, please allow extra time for handling and shipping
- Please order any items you would like on the website, and the shipping cost will be calculated based on the weight of the goods in your basket at checkout.
- Delivery charges will be stated clearly and prominently on the checkout page before you place your order.
- Delivery charges do not include customs or import duties for which the customer is separately responsible.
- If you email Customer Service relating to individual shipping quotes or confirmation of shipping prices, we will refer you to the matrix below, and for specific information relating to the goods you wish to buy, we will refer you to the checkout page where you must add your full shipping address to see accurate and specific shipping options.
Polite notice to our international customers: We're sorry, Customer Service unfortunately cannot supply or comment on individual shipping: all shipping is quoted for by the website, according to the weight in your basket and the destination country you enter on the checkout page, for the parcel.
- The shipping services we commonly use for sending parcels overseas are Royal Mail, DPD and DHL. We also have a slower bulky service for large international orders.
- Please ensure that the English alphabet is used for billing address, shipping address and matches the billing address of the method of payment. We cannot process orders in a non-English alphabet or language.
- We're sorry doll furniture cannot be shipped internationally.
PLEASE NOTE, THAT THE BELOW TIMETABLE IS ACCURATE FOR MOST OF THE YEAR, AND FOR THE PRE-CHRISTMAS PERIOD OR AT TIMES OF BAD WEATHER IT IS NECESSARY TO ALLOW EXTRA TIME.
WE RECOMMEND AT LEAST ANOTHER 5-7 BUSINESS DAYS.
|DELIVERY COSTS - INTERNATIONAL DESTINATIONS|
|EUROPE: 3-6 WORKING DAYS||REST OF WORLD: 5-13 WORKING DAYS||AIR: 3-5 DAYS|
|LOCATION:||PRICES FROM:||TYPICAL ECONOMY PARCEL:||AIR EXPRESS PRICE:|
|(based on shipping a 50cm Gotz Happy Kidz doll)|
|ISLE OF MAN||£4||£18|
|UNITED ARAB EMIRATES||N/A||N/A||£36|
There are some countries that we CANNOT ship to, and this list can be added to at any time:
|Burkina Faso||Republic of|
|Macedonia||Namibia||Oman||Pakistan||Rwanda||Saint Kitts & Nevis||Taiwan||Uganda||Vanuatu||Yemen||Zambia|
|Madagascar||Nauru||Palau||Saint Lucia||Tajikistan||Uruguay||Vatican City||Zimbabwe|
|Malawi||Nepal||Palestine||Saint Vincent &||Tanzania||Uzbekistan||Venezuela|
|Maldives||Nethelands Antilles||Panama||The Grenadines||Thailand||Ukraine,||Vietnam|
|Mali||Nicaragua||Papua New||Samoa||Timor-Leste||if Crimea|
|Marshall Islands||Niger||Guinea||San Marino||Togo|
|Mauritania||Nigeria||Paraguay||Sao Tome &||Tonga|
|Mauritius||North Korea||Peru||Principe||Trinidad &|