Information From Couriers

24.03.20

Today we are sorry to report that following the Prime Minister's announcemement on Monday 23rd March, our warehouse has closed. We are seeking clarification and will update this page as soon as we have it.

For today we cannot open our warehouse and send parcels. Please accept our sincere apologies for any inconvenience this may cause.

Rest assured we will continue to monitor the latest news and advice from the UK Government and when the time is right we will recommence shipping.

We can take online orders, and we know it's so important to have things to look forward to, so please browse and shop, and we will ship UK and internationally as soon as we reopen.

We thank you for your understanding.

Stay safe.

My Doll Best Friend

International Parcels in transit:

There is a minimal impact in the following countries. As a result, we expect some delays due to limited capacity to:


USA
CANADA

POLAND

CZECH REP.

LATIVIA
ESTONIA
LITHUANIA
ITALY
ISRAEL
UKRAINE
RUSSIA

There is an impact in the following countries. 

HUNGARY

DENMARK
NORWAY
SWEDEN
SPAIN

Please bear in mind that although we’ll be using alternative solutions to these destinations, there can instant changes to capacity on receipt of material, you will be advised accordingly if this occurs.

Unfortunately, for the following destinations there is a severe impact which results is no transport solutions to:

PHILIPPINES
BELARUS
BOSNIA & HERZEGOVINA
GREECE

Please note that this is not an exhaustive list of countries. The situation changes continuously & our couriers monitor and inform us regularly.
Thank you for your understanding.

Below the most important measures:

 

In the exceptional circumstances affecting the whole of Belgium society, we remain close to the citizen and at the service of the customer and pays attention to the safety of its employees.

 

We are aware of our role and therefore undertakes to carry out the tasks of the universal postal service and to ensure the continuity of its activities.

 

We also ensure that we guarantee the best working conditions to ensure the health and safety of all our employees.

 

In accordance with the measures taken by the federal government and the federated governments, we have therefore introduced a number of measures to continue to provide the best possible service while protecting its employees and citizens.

 

For registered mail and parcels several adjustments are provided, namely:

 

• The postman and the customer remain at least one meter apart;

• The distribution takes place to the extent possible without physical contact;

• If a signature is required, the postman himself signs for receipt in the presence of the customer.

 

This modified procedure will take effect on March 16 and will last until Friday, April 6.

Thank you for reading this message!