Terms & Conditions of Use

The terms and conditions apply to the use of the My Doll Best Friend Ltd. (My Doll Best Friend) website. Each time you access and/ or use the website (other than to simply read these Terms & Conditions), you agree to be bound by and comply with all the terms of this website. Therefore, do not use this website if you do not agree to the Terms & Conditions. The Delivery & Returns policy forms part of our Terms & Conditions and it is important that you read this policy prior to making a purchase.

Terms & Conditions Revisions

Please note, we revise our website regularly, and it is your responsibility to check the Terms & Conditions in case there are any changes. We may change the content of the website at any time and if we need to, suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are not obliged to update this material. If you have any queries relating to our terms and conditions, please contact customer service at customerservice[at]mydollbestfriend.co.uk

Right to Use this Website

My Doll Best Friend grants you a limited, non-exclusive, revocable license for you to use this website for your personal entertainment, information, education, and communication, in the context of these Terms & Conditions. This website contains materials and other items relating to My Doll Best Friend and its products and services, and similar items from our business partners, and other third parties (collectively, the "Content"). The Content may be in the form of information, text, data, images, graphics, button icons, registered and unregistered trademarks, illustrations, photographs, audio clips, music, sounds, pictures, videos, software, or other forms and formats now known or later invented. Your unauthorised use of Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including potential criminal liability.

Purchase of Products: Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from My Doll Best Friend As your product is shipped from our warehouse we will send you a despatch confirmation email.  Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

We reserve the right to refuse service to anyone.  This might be due to perceived aggression or fraud. We refuse to do business with anyone who violates the law, threatens our employees or has caused damage to our business.  My Doll Best Friend will not enter into a sales contract with anyone where there is perceived (past or future) trouble or aggression. 

Your Representations

The following terms and conditions will apply between you and My Doll Best Friend. You warrant that all details you provide to My Doll Best Friend are true, accurate, current and complete in all respects. When you send emails to us, you are communicating with us electronically and you consent to receive communications from us electronically. During the account registration process, you must choose a password. You are responsible for all actions taken under that account and password and must only purchase from My Doll Best Friend under your own account name and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your account name to anyone, nor permit, either directly or indirectly, anyone to use your account name or password. If there are any changes to the details supplied by you it is your responsibility to inform My Doll Best Friend as soon as possible. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. My Doll Best Friend tracks the electronic 'fingerprints' of every order placed online to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our website. Cyber bullying and threats will not be tolerated. My Doll Best Friend reserves the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if you breach any of the Terms & Conditions.


If you are under the age of 18, then your parent or guardian may be liable for some or all of your activities on this website. Therefore, you should make your parent or guardian aware of your online activities - as your use of this website affects their legal rights and obligations. If you do not qualify under the Terms & Conditions, please do not use the site.

Safety Online and User Generated Content

My Doll Best Friend may provide interactive services on this website, including galleries, guest books, forums, blogs, message boards, social networking environments and other communications services. Any parent or guardian whose children use an interactive service on this website is responsible for communicating with their children about their safety online and potential risks to them.

My Doll Best Friend may offer visitors to the website, the opportunity to post, broadcast, upload, publish messages, text, illustrations, files, images, graphics, photos, comments, sounds, music, videos, information, content, ratings, reviews. This is known as User-Generated Content. If anyone appears in your User-Generated Content or has any rights to it, then you must have their permission to submit it to My Doll Best Friend. Permission must be sought of people appearing in photographs with you and the permission of the photographer to submit the photo. Photos, videos and images must only be of yourself, your friends and your family, and only if you have their permission to submit them. If the photo, video or image includes a minor, you must be the parent or guardian of the child, or have permission from the child's parents or guardians, prior to linking, embedding or including images or videos on this website. All User Generated Content is treated as non-confidential. My Doll Best Friend may (but has no obligation to) review, monitor, display, post, store, maintain or accept any User Generated Content. My Doll Best Friend may delete, move, re-format, remove or refuse to post User Generated Content. Commentary and other User Generated Content is not advice, and we are not liable for any choices visitors to the website make as a result of reading User Generated Content. My Doll Best Friend has the rights to use your User Generated Content for any purpose whatsoever in all formats, without limitation. You must be the sole author and owner of the intellectual property or have the legal rights to it before you contribute any User Generated Content to this website. It must not infringe any intellectual property of a third party or be of an inaccurate or defamatory nature. The website and the Content is the property of My Doll Best Friend and is protected by copyright and trademark.


Content, except for User-Generated Content is copyrighted, and it is either owned or used with permission by My Doll Best Friend. You may only download one copy of portions of the Content in temporary storage on one personal computer for your own non-commercial, non-political, non networked viewing. You must not use any photos, designs, video or other intellectual property without our permission, except as allowed under the Terms & Conditions.


You may link to this website if you only incorporate text and do not use any trademark graphics that are owned by My Doll Best Friend, without written permission. You are granted a limited, non-exclusive, revocable right to create a hyperlink to our homepage alone, from a website which is owned by you and this website must comply with the spirit and the standards of our Terms & Conditions. You must not suggest any affiliation, approval or endorsement on our part where no such relationship exists. You must not portray My Doll Best Friend or its products or services in an untrue or unfair way or in a way that is illegal or would damage our reputation. The links and related content on your website must not be operated for any commercial purposes. All links to the website are with reservation, and can be terminated without notice. Our website might contain links to other websites or web pages and these links are provided for your information only. We have no control over the contents of third party material and accept no responsibility of consequences of actions taken because of their content.


You agree to fully indemnify us, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these Terms & Conditions.


All prices stated on the website are inclusive of VAT where applicable, but exclusive of delivery charges, unless we tell you otherwise. Prices and availability of products may be changed at any time without notice. The price at which you agree to purchase the products is the price stated on this website at the time you place your order. If you are ordering from outside the UK you will be responsible for any taxes or customs duties that are applicable in your state or country and we will not quote you for these, it will be your responsibility to make all such enquiries.


Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the Products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you. My Doll Best Friend accepts Paypal, major credit/debit cards and bank transfer. Please ensure that you have the correct address on your Paypal account. If you choose to pay by Paypal, you will be directed there by a secure connection for the payment, then re-directed to the My Doll Best Friend website for the transaction to be completed. We will only ship to the Paypal registered address. If you require us to send your order to a different address to the one registered with Paypal please make the payment by credit or debit card. For card payments, you may be asked to enter 3D secure details. We may only ship to your registered billing address.

Payment Security

We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. My Doll Best Friend does not store your credit card details and it cannot be seen by anyone at My Doll Best Friend. My Doll Best Friend is PCI Compliant by a company called Trustwave Holdings, Inc. When you checkout you will be transferred to Sage Pay who handles online credit and debit card details for hundreds of thousands of online retailers. Whenever you send sensitive information through our website such as your credit card numbers we will use a SSL connection. Information transmitted through a SSL connection is strongly encrypted, ensuring that in the unlikely event it was intercepted during transmission it would be unreadable.
You can identify when a SSL connection is in use by looking for the padlock icon within the status bar of your browser.


We have made every effort to ensure that the information on this website and in any documentation we send you ('Information') is accurate. However we do not make any promises about the Information and we are not liable for any loss or damage, whether direct, indirect or consequential, which may happen as a result of relying on the Information, except where we are not allowed by law to exclude our liability. We are not liable to you for any failure or delay to deliver or for any damage or defect to the purchases that is caused by any event or circumstance beyond our reasonable control. The risk of damage or loss of the purchases passes to you when delivery is made. If you request that a parcel is left with a neighbour or on your property in your absence, we will try to accommodate your request. However, should a parcel be left in accordance with your instructions and subsequently go missing, we will not take responsibility. Delivery is made at the time we leave the purchase at the address specified by you and we cannot accept any claims beyond this point. It is your responsibility to ensure we have the correct address, contact details and instructions for delivery.

Care Instructions

Where a product has care instructions, you must follow these instructions. We are not liable for any loss or damage in the event that the instructions have not been followed.

Product Safety

Please be aware, in many cases toys sold on this website are suitable for children of age 3+.  Some items are marked as collector items and these would be unsuitable for a child younger than age 14. Some products will initially require adult supervision and/ or assistance until they have been completely unpacked, ready for play. Until products have been unpacked and assembled please do not let children play with them.

Jurisdiction and Laws

My Doll Best Friend Ltd. is incorporated in England & Wales under company number OC372792.
Any dispute shall be governed by and in accordance with the law of England & Wales.

Contact Us

If you would like to discuss any part of our Terms & Conditions with us, please email customerservice[at]mydollbestfriend.co.uk


Doll Forum

The providers ("we", "us", "our") of the service provided by this web site ("Service") are not responsible for any user-generated content and accounts ("Content"). Content submitted express the views of their author only.

You agree to not use the Service to submit or link to any Content which is defamatory, abusive, hateful, threatening, spam or spam-like, likely to offend, contains adult or objectionable content, contains personal information of others, risks copyright infringement, encourages unlawful activity, or otherwise violates any laws.

All Content you submit or upload may be reviewed by staff members. All Content you submit or upload may be sent to third-party verification services (including, but not limited to, spam prevention services). Do not submit any Content that you consider to be private or confidential.

We reserve the rights to remove or modify any Content submitted for any reason without explanation. Requests for Content to be removed or modified will be undertaken only at our discretion. We reserve the right to take action against any account with the Service at any time.

You are granting us with a non-exclusive, permanent, irrevocable, unlimited license to use, publish, or re-publish your Content in connection with the Service. You retain copyright over the Content.

These terms may be changed at any time without notice.

If you do not agree with these terms, please do not register or use this Service. If you wish to close your account, please contact us.


Doll Forum Rules

There is no charge for joining this Forum. We do insist that you abide by the rules and policies detailed below. If you agree to the terms, you may proceed to Register.

This is a community of doll lovers. Your behaviour here, and ours as administrators, can be summed up in a phrase: “we post on doll related topics only, with respect for each others values”. Please think before you post and re-read what you type before you post it. Keep your comments limited to the topic at hand and do not make anything a personal issue between you and another member.

There is tremendous diversity in age, race, gender, language, location (worldwide) and more here and there will be a lot of varying opinions on different subjects. We're all human beings and we're all drawn to this site because we have a common bond as doll lovers. We will willingly listen to your suggestions and complaints, and try to incorporate your ideas.

If you come across any violations to these guidelines or have any problems navigating the site, do not hesitate to let us know through the Contact Us form. We'll be happy to address your concerns. Here at My Doll Best Friend we encourage everyone to participate in and enjoy the Community while at the same time adhering to these Guidelines:


Welcome New Members

When newcomers arrive, welcome them to our growing community. Many of our community's senior members are a wealth of knowledge and have much to share. Help new members learn about how to find information and resources, save time, and how to get involved in the Community.

Respect Others' Points of View

Be Careful In What You Write

It's not a good idea to put your address or telephone number on a public discussion forum. We encourage you to keep personal information personal.

Be Appropriate

There may be places where explicit, obscene or vulgar language, graphics or behaviour is appropriate however the My Doll Best Friend Forum is not one of those places. Posts containing explicit, obscene or vulgar language will be removed. Similarly, posts that solicit or offer explicit or X-rated GIFs, JPEGs or similar content files will be deleted without notice! Links to Websites with adult content/images anywhere on the site will be removed. Simply put, we do not wish to be seen as supporting any site that contains adult content - adult content being defined as any material that you would not feel comfortable showing to your spouse, your teenagers, or your boss and co-workers. In other words, anything which is "NWS" (not work safe). This represents our values and our desire to appeal to the widest possible audience not to mention keeping clear of any restrictions that our present or future advertisers might have regarding acceptable content.

Write And Post What's Beautiful

No Cross-Posting

Do not post the same discussion more than once on a discussion forum or on many forums. Duplicate discussions are frustrating and counterproductive for other members. Duplicate discussions will be deleted.

No Advertising – Spam

Do not heedlessly place your advertisements through the Discussion Forums. This could result in the loss of your Membership.

Message Thoughtfully

No Abuse of the Doll Forum messenging systems (PM's and email)
Personal Messaging is provided to the members of the Doll Forum as a service intended to enhance the Community experience. The purpose of personal messaging is to allow for discreet conversations to take place between members. Solicitation, spamming, or harassment of any kind is strictly forbidden. Any member receiving an inappropriate personal message should forward that message to an Administrator or Moderator right away. Although PM's are normally only accessible by those who send and receive them, they are part of the database and as such, property of My Doll Best Friend. An Administrator, if so inclined, could locate the Private Messages in the database and read them. They are private, but not necessarily secret. In addition, Private Messages are not intended to deprive the Community of valuable information or experiences which could benefit the entire group. Please do not use private messages if the content of the message can be helpful to others. (Private messaging is currently not an available function).

Competing Sites

The internet is a big place, and it's no surprise that from time to time a site will come along whose mission is to occupy the same niche as My Doll Best Friend. We have no issue with that. However, it would be against our best interests, and therefore the best interests of our members, for us to allow such sites to build upon our popularity by promoting themselves here. Therefore, no competing site may attempt to gain traffic from My Doll Best Friend in any way, including but not limited to, links in posts, signatures, profile information, PM's or emails.

No Copyrighted Material

Information copyrighted or owned by any individual or entity other than the member should not be posted on the discussion forums or software libraries without the consent of the owner. If such an event occurs, the individual posting the information shall be held solely responsible. My Doll Best Friend shall not be held responsible for member-posted information that may violate copyright law.

You cannot legally post entire articles or news in the forum without permission from the copyright holder. Even if you attribute the article correctly it’s still copyright infringement. Copyright law does not care if you make any money off of the work or not, what matters is if you hurt the potential income of the copyright holder. In this case you would be depriving them of revenue and it is illegal. Under Fair Use provisions you can legally post a small abstract of an article - or perhaps the opening paragraph. So if you want to post an article you should do this and include a link, or just post the link. The exception to this rule is press releases; press releases are meant for distribution and can be copied and distributed as much as you want. If you are not sure if you can copy something then always err on the side of caution and simply post a link to the material.

My Doll Best Friend Discretion

My Doll Best Friend and its administrators reserves the right to remove a post which does not relate to the topic being discussed in the forum. In addition, My Doll Best Friend reserves the right to organise discussion forums in order to best serve the majority of our members. For example, narrow-interest or minimal activity topics may, at My Doll Best Friend's discretion, be relocated to a more appropriate discussion forum, or deleted entirely. My Doll Best Friend or its administrators also reserves the right to prohibit or delete discussions that are thought to violate applicable law or that may be harmful to other members, the sites that comprise My Doll Best Friend or the rights of My Doll Best Friend or others. That said, we cannot ensure prompt removal of offending discussion forum posts. We also reserve the right to remove your membership from you should you violate these Guidelines.

Considering the real-time nature of this Doll Forum, it is impossible for My Doll Best Friend to review all messages or confirm the validity of information posted. Please remember that My Doll Best Friend does not actively monitor the contents of all posted messages and is not responsible for any messages posted. My Doll Best Friend does not vouch for or warrant the accuracy, completeness or usefulness of any message, and is not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of My Doll Best Friend or any entity associated with My Doll Best Friend. Any user who feels that a posted message is objectionable is encouraged to contact us immediately by email. My Doll Best Friend has the ability to remove objectionable messages and will make every effort to do so, within a reasonable time frame, if it is determined that removal is necessary. This is a manual process, however, so please realise that we may not be able to remove or edit particular messages immediately, in fact, we may not edit or delete posts that break our rules at all. We have many time constraints on us and cannot guarantee that we will be able to edit or delete posts that break the rules/user agreement. If you do not agree with this then do not view or register for the My Doll Best Friend Forum. Although this Discussion Forum does not and cannot review the messages posted and is not responsible for the content of any of these messages, we at My Doll Best Friend reserve the right to delete any message for any or no reason whatsoever. You remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless My Doll Best Friend and their agents with respect to any claim based upon transmission of your message(s). We at this discussion forum also reserve the right to reveal your identity (or whatever information we know about you) in the event of a complaint or legal action arising from any message posted by you.

Use of the site is at the discretion of the Administration of My Doll Best Friend, and that any use may be terminated by the Administration at any time.

My Doll Best Friend is not the "publisher or speaker" of any posts in the discussion forums unless posted by the owner.

The user agrees as a condition of registering at My Doll Best Friend to be truthful in regard to all information given during the registration process, to use the site as per the instructions, not to disclose his password to others for use, and that the site has a license (permission) for use of anything the user submits or posts to the site.